Frequently Asked Questions

Frequently Asked Questions

At Frome, we are dedicated to providing the ultimate cinematic experience for your home. If you have any questions not covered below, please reach out to us at support@frome.co.

---

PRODUCT & DESIGN

What is a Movie Palette or Movie Barcode?

A Movie Palette (often called Movie Barcode art) is a visual representation of an entire film compressed into a single image. Each vertical stripe represents one frame, with colors extracted from the average hue of that frame. The movie canvas begins with the opening scene on the far left and ends with the final shot on the right—creating a chronological color timeline of the film's visual journey.

A typical 90-minute movie contains approximately 129,600 frames at 24 frames per second. Our technology analyzes every single frame to create a unique "color DNA" that captures the cinematography and artistic vision of your favorite films.

---

How is movie barcode art created?

Our proprietary algorithm ensures color accuracy while maintaining the artistic integrity of each film's cinematography.

---

Are the colors as vibrant in real life as they appear online?

For the majority of our customers, the colors in real life look even better and more impactful than on a screen. However, please note that physical prints may vary slightly from your digital monitor due to specific screen calibrations (brightness/contrast). 

Our professional-grade printers are designed to maximize the depth and richness of every cinematic color palette. We print at nearly 8K resolution to ensure razor-sharp barcode lines with zero blur, even when viewed from just inches away.

---

What is the resolution of the Movie Canvas prints?

We print all of our movie canvas art at nearly 8K resolution. This ensures that the barcode lines are razor-sharp with zero blur, even when viewed from just inches away. Each canvas is printed on premium, museum-quality material for longevity and color retention.

---

What makes each movie's barcode unique?

Every film has a distinct color palette and visual rhythm determined by the cinematographer's artistic choices. For example:

• "The Matrix" displays heavy green tones throughout
• "Amélie" features warm reds and yellows
• "Mad Max: Fury Road" shows vibrant oranges and blues
• "Blade Runner" has dark, moody, muted tones
• Horror films often show stark contrasts between dark and bright moments

The barcode captures these choices across the entire film, making each piece truly one-of-a-kind.

---

Can I request any movie or TV show?

---

Do movie barcodes include the end credits?

By default, we trim the end credits because they typically add a large black section that interrupts the visual flow. 

---

SIZES & CUSTOMIZATION

Is the Frome iPhone case MagSafe compatible?

Yes! Our Tough Case options for iPhone 12 and above models are fully MagSafe compatible, allowing you to use MagSafe chargers and accessories while carrying your favorite movie palette with modern functionality.

All MagSafe-compatible cases include built-in magnets that align perfectly with Apple's MagSafe ecosystem.

---

What material are phone cases made from?

Cases are made from flexible TPU (thermoplastic polyurethane) with raised edges for screen protection. The material provides excellent shock absorption while remaining slim and lightweight.

Designs are printed using UV printing technology, which bonds the ink directly to the case material for fade resistance and durability. Under normal use, designs remain vibrant for years.

---

Can I design my own custom phone case with a personal image?

Currently, we specialize in movie barcode art for phone cases

PERSONALIZED MAPS

How do coordinate maps work?

You provide an address or coordinates (latitude/longitude), and we create a custom map centered on that exact location. The coordinates are displayed prominently, along with a stylized map showing streets, landmarks, and geographic features. 

You can add up to three lines of custom text including dates, names, or special messages. Each map is designed specifically for your order.

---

What map styles are available?

We offer five distinct map styles:

Each style can be customized with different color schemes to match your decor.

---

How accurate are the coordinates?

We use professional mapping data to ensure geographic accuracy. Coordinates are precise to within meters of the specified location. If you provide an address, we automatically convert it to exact latitude and longitude coordinates.

---

What locations work best for coordinate art?

Any location that holds personal significance! Popular choices include:

• Where couples met, got engaged, or married
• First home or childhood home addresses
• Favorite vacation destinations  
• Birth cities of family members
• College campus or graduation venue
• Memorial locations for loved ones
• Special travel memories

The more meaningful the location, the more special the art becomes.

---

SHIPPING & LOGISTICS

Where do you ship from?

We strive for local production to reduce our carbon footprint and ensure fast delivery.

MOVIE CANVASES: We have fulfillment facilities in the USA, Canada, UK, EU, and Australia. Your canvas will be handcrafted and shipped from the facility closest to your delivery address.

PHONE CASES: Currently, all our custom movie palette phone cases are produced and shipped exclusively from our USA facility.

WOVEN BLANKETS: Shipped from our USA facility.

PERSONALIZED MAPS: Produced and shipped from the USA.

COMBINED ORDERS: If you order both a canvas and a phone case (or other items from different facilities), they may arrive in separate packages at different times. You'll receive separate tracking numbers for each shipment.

---

Do you ship worldwide?

Yes! We want the whole world to enjoy our unique movie canvas products. We offer global shipping to almost every country. International customers are responsible for any customs duties or import taxes that may apply.

---

How long will it take for my items to arrive?

Delivery times consist of DISPATCH TIME (production) + SHIPPING TIME.

1. DISPATCH TIMES (Handcrafting your order):

• Phone Cases: Usually dispatched within 1–3 business days
• Movie Canvases: Due to the detailed handcrafting process, canvases are usually dispatched within 5–6 business days
• Woven Blankets: 3–5 business days
• Personalized Maps: 2–4 business days
• Peak Seasons: During high-demand periods (holidays), dispatch may take up to 6–8 business days for all items

2. SHIPPING TIMES (After dispatch):

Once dispatched, most orders arrive within:

• USA: 2–5 business days
• Canada: 3–7 business days
• UK & EU: 5–10 business days
• Australia: 7–12 business days
• Rest of World: 10–21 business days

NOTE: While we strive for speed, shipping carriers may occasionally experience delays during peak seasons or due to external factors beyond our control.

---

Where is Frome located?

Our headquarters are located in Canada, with our global production partners spread across the USA, EU, CA, AU, and UK. This allows us to serve customers worldwide with faster shipping times and reduced environmental impact.

---

ORDERS, PAYMENTS & RETURNS

Can I change my shipping address or cancel my order?

You have a 24-hour window after placing your order to request a change or cancellation. After 24 hours, your order enters our automated production queue and can no longer be modified. 

If you notice a mistake, email us at support@frome.co immediately. We'll do our best to accommodate changes, but cannot guarantee modifications after the 24-hour period.

---

Which currency will I be charged in?

We process all orders in USD (United States Dollars). While you can browse the store in various local currencies for convenience, the final checkout will be converted to USD at the most current exchange rate. Your bank or credit card may apply additional foreign transaction fees.

---

How can I pay?

We accept all major credit cards including Visa, Mastercard, Discover, and American Express, as well as PayPal. All transactions are processed through secure, encrypted payment gateways.

---

Is checkout on this site safe?

Absolutely. Our store is SSL-encrypted (you'll see the padlock icon in your browser) to ensure your data and payment information are protected at the highest industry standards. We never store your complete credit card information on our servers.

---

What is your return policy?

We want you completely satisfied with your Frome purchase:

QUALITY ISSUES: If your order arrives damaged or has a quality defect, contact us within 7 days of delivery with photos. We'll send a replacement at no charge or provide a full refund.

WRONG ITEM: If we sent the wrong product, contact us immediately. We'll send the correct item and provide a prepaid return label for the incorrect one.

CHANGE OF MIND: Because each piece is custom-made specifically for your order, we cannot accept returns for change of mind. However, if there's a significant issue with your order, contact us at support@frome.co and we'll work with you to find a solution.

DAMAGED IN SHIPPING: Contact us immediately with photos of the damage. Keep all packaging materials—we may need photos for our shipping insurance claim. We'll ship a replacement or refund you promptly.

---

My order arrived damaged. What do I do?

Contact us immediately at support@frome.co with:
1. Your order number
2. Photos of the damaged item
3. Photos of the packaging (if possible)

We'll either ship a replacement at no charge or provide a full refund. Keep the damaged item and packaging—we may need additional photos for our shipping insurance claim.

---

GIFT ORDERS

Can I ship directly to the gift recipient?

Absolutely. Just enter their address as the shipping address during checkout. The package will not include an invoice with pricing. If you'd like us to include a gift message, add it to the order notes.

---

Do you offer gift wrapping?

Currently, we do not offer gift wrapping services. However, all our products arrive in attractive packaging suitable for gifting. Canvas prints are well-protected and professional-looking when unboxed.

---

What are the most popular gift occasions?

Our customers most frequently order for:

• Anniversaries (couples' favorite film or where they met on a map)
• Birthdays for movie lovers
• Father's Day and Mother's Day
• Christmas and holiday gifts
• Housewarming gifts (home coordinates)
• Valentine's Day
• Graduation (using campus coordinates on maps)
• Wedding gifts (ceremony location)

---

TECHNICAL QUESTIONS

Will you sell my email address?

Never. We respect your privacy. Your email is only used for order updates and, if you opt-in, exclusive Frome promotions and discount coupons. We will never share, sell, or rent your email address to third parties.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of any marketing email.

---

Do you have a physical store I can visit?

We are an online-only business, which allows us to keep costs lower and pass those savings on to you. All orders are fulfilled through our production partners worldwide. If you have questions or want to see samples, contact us at support@frome.co.

---

ABOUT FROME

How long have you been in business?

Frome was founded in 2021 and has been creating custom movie barcode art and personalized coordinate maps ever since. We've produced thousands of pieces for movie lovers and gift-givers across the globe. Our company is registered in Canada, with production facilities worldwide

---

What makes Frome different from other movie art sellers?

• HIGHEST RESOLUTION: Nearly 8K printing ensures razor-sharp details
• GLOBAL PRODUCTION: Facilities on 5 continents for faster delivery
• MAGSAFE COMPATIBLE: Phone cases work with modern accessories
• CUSTOM EVERYTHING: Movie or personal location
• QUALITY MATERIALS: Museum-grade canvas, premium inks
• EXPERT COLOR ANALYSIS: Proprietary algorithms capture true cinematography

---

How can I contact you?

Email: support@frome.co
Response Time: We typically respond within 24-48 hours

For order changes or urgent issues, email us immediately with your order number in the subject line.

---

Still have questions? Contact us at support@frome.co – we love hearing from customers!

Frome specializes in high-quality movie canvas art that transforms cinematic masterpieces into abstract home decor. Our movie palette technology analyzes the color theory of entire films to create a "barcode" that tells a story through hue and saturation. Whether you are looking for a gift for a film buff or a statement piece for your home theater, our movie barcode posters offer a sophisticated alternative to traditional film memorabilia.