🛡️ Protected for 12 months
The Frome 1-Year Guarantee
Every Frome canvas and phone case is made to order, just for you. If it arrives damaged or defective, tell us within 30 days and we'll send a free replacement or give you a full refund. If a defect shows up later, any time in the first 12 months, we'll replace it free. No return shipping needed.
How to make a claim
1
Snap a photoTake a clear photo of the damage or defect.
2
Email usSend the photo and your order number to support@frome.co.
3
We make it rightWe'll send a free replacement. In the first 30 days you can choose a refund instead. You keep the original.
What's covered
Covered for 1 year
- Arrived damaged in shipping (tell us within 30 days)
- Printing errors: wrong design, misprint or blurry print
- Print fading, peeling or cracking under normal use
- Phone case cracking or splitting without impact
- Canvas warping or separating from its frame
Not covered
- Drops, impacts and accidental damage
- Normal wear and tear, like scratches and scuffs
- Ordering the wrong phone model or canvas size
- Damage from water, outdoor use or long direct-sun exposure
- Items bought from sellers other than frome.co
The fine print
- Your 12 months start on the day your order is delivered.
- Replacements are the same design, model and size as your original order.
- Refunds are available for the first 30 days after delivery, to your original payment method. After that, the guarantee is a free replacement.
- One replacement or refund per item.
- We may ask for a photo to confirm the issue.
- This guarantee is in addition to your rights under consumer law and doesn't limit them.
To start a claim, email support@frome.co
Include your order number and a photo. We typically respond within 24–48 hours.